Privacy Policy

1. Introduction

Heekoo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multilingual communication platform and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and profile information
Billing Information: Payment card details, billing address, and transaction history
Content: Audio recordings, video files, transcripts, and translations you upload or create
Communications: Messages you send to us, including support requests and feedback

2.2. Information Automatically Collected

When you use our Service, we automatically collect certain information, including:

Usage Data: How you interact with the Service, features used, and time spent
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Access times, pages viewed, and error logs
Cookies and Tracking: Information collected through cookies and similar tracking technologies

2.3. Information from Third Parties

We may receive information about you from third-party services, such as when you sign in using OAuth (e.g., Google, Microsoft) or when you integrate our Service with other platforms like Zoom, Google Meet, or Microsoft Teams.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and manage your account
Deliver voice translation and transcription services
Create and manage multilingual video content
Send you service-related communications, including updates and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms of Service
Send you marketing communications (with your consent) about new features and services

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection practices
Compliance with industry security standards (e.g., SOC 2, ISO 27001)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

Audio recordings, transcripts, and translations may be retained for a limited period to ensure service quality and for troubleshooting purposes, unless you request immediate deletion.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information for certain purposes
Restriction: Request restriction of processing of your personal information
Withdraw Consent: Withdraw your consent where processing is based on consent

To exercise these rights, please contact us at privacy@heekoo.com. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our Service. Cookies are small data files stored on your device that help us improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

12. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). We are committed to protecting your privacy rights and ensuring compliance with applicable data protection laws.

Our legal basis for processing your information includes: (1) your consent, (2) performance of a contract with you, (3) compliance with legal obligations, and (4) our legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through our Service.

Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@heekoo.com

Data Protection Officer: dpo@heekoo.com

Address: [Your Company Address]